Payment in full must be made prior to shipping out. Do note that when purchasing pieces that are en route from China, that a non refundable 30% deposit will secure the piece, with balance due once the shipment has arrived in our warehouse and we are preparing to ship to you.
For customers either not ready to receive their purchase or would like to pay for pieces over time we are happy to offer our layaway program. Feel free to contact Ruth to ask about your personalized Layaway Plan. We only require a 30% non-refundable deposit, and then will customize the plans to your needs. Contact Us for more information.
We take great care in the shipping of our product, and thus ship using companies that we know will do their utmost in ensuring that the pieces you have purchased from ZAAR Design Center arrive in your home in the same condition in which they left our showroom.
As all of our merchandise is located in High Point, North Carolina and all shipments will be made from there. If you would like pickup your piece in High Point just let Ruth know and we will set an appointment Monday through Friday 8:30am to 4:30pm.
It is reasonable to estimate the shipping cost/ piece to run at approximately 12% of the retail price for one piece and approximately 10% for multiple piece shipments.
This is only an estimate and for a freight quote simply Contact Us or send an e-mail to Ruth at email@example.com with the piece(s) you are interested in and your zip code. In short order a shipping quote will be provided, via return email-mail. Shipping is prepaid at the same time as the merchandise.
Only items shipped within Maine will require the mandatory 5% sales tax. All other shipments within the USA are tax exempt.
If for some reason you are unhappy with your purchase we will accept the item as a return under the following conditions:
Authorization for said return is given by Zaar Enterprises.
All shipping/insurance cost for the return will be at purchasers expense.
The condition of the goods is the responsibility of the purchaser until delivery process is complete.
Once item is inspected to be in original condition as sent to customer full credit for the purchase of the product will be given, less shipping/handling charges.
Note Regarding Wood on Chinese Antiques:
Chinese Antique Furniture has been made from wood that has not been kiln dried and is used to a climate that has a humidity level of 70% on a year round basis. Therefore when moved from a temperate climate with such a consistent high humidity level the wood, as a natural material, will expand/contract as it adjusts to it's new climate. Many pieces have been made with floating panels on tops and doors so as to accommodate this movement. However, it can also occur in other areas of the furniture. Each piece of furniture reacts differently as it "settles in". Although not necessarily the case with every piece, one must expect the development of "character lines" (as we have affectionately come to call them) in any Chinese Antique, to some degree or another. Do note that the occurrence of such does not affect the structural integrity of any of our pieces, but rather becomes a part of it's allure.
Initial lot of additional photos we send to you to view piece(s) in greater detail were taken in China, after purchasing and prior to shipping out. Prior to shipping to you, from our High Point, North Carolina based warehouse, each piece is inspected. In the event that the condition has changed once in our warehouse a current set of photos will be sent to you for review, prior to shipping to your home.
There are many ways to merge these developments in the wood. I have success using dark tones of Minwax. Simply apply with an artist brush and wipe off with a clean cloth.
If you have further questions regarding this please feel free to contact Ruth at firstname.lastname@example.org or call toll free at 1-866-868-9227.